Frequently asked questions
Your questions are important to us. To help you as best as possible, we have compiled the most frequently asked questions.
About matcha
Does matcha contain caffeine?
Yes, matcha contains caffeine. However, in smaller amounts than in coffee or energy drinks. The effect begins more gently and offers a consistent supply of energy throughout the day. The L-theanine contained in matcha also promotes concentration while at the same time helping to stay relaxed.
Why matcha?
Matcha is particularly valued for its gentle and long-lasting energy supply, without the typical highs and lows of coffee or energy drinks. Added to this are the diverse health issues
Advantages and of course the unique taste.
How do I recognize high-quality matcha?
- The color should be bright and vibrant green. A yellowish or brownish color indicates poor quality.
- A fresh smell with a sweet note. If the matcha smells musty or very bitter, it is of lower quality.
- When it comes to taste, a good matcha impresses with its sweet and mild note.
- Other signs can include organic certification, an exceptionally fine consistency and a higher price.
Are there any side effects?
As with any caffeinated drink, too much matcha can cause insomnia, heart palpitations, and digestive problems. It's always good to enjoy in crowds.
What if I don't like the taste?
Every new food often requires a period of getting used to until you find the right preparation and develop a preference for it. However, it is understandable that matcha does not appeal to everyone. That's why you can test our matcha within 30 days. If you don't like it, just send it back. We will then refund you the purchase price.
What does Ceremonial, Premium and Culinary Grade mean?
Matcha is divided into three quality levels:
- Ceremonial is characterized by the highest level of quality and is therefore often drunk neat.
- Premium is still very high quality, but is less often drunk straight. It is most often used for matcha lattes.
- Culinary is mainly used for cooking and baking.
Order & Shipping
How can I pay?
You can pay with:
- TWINT
- Apple Pay
- Google Pay
- Visas
- Mastercard
- American Express
- maestro
- PayPal
Can I pay by invoice?
We currently do not offer payment by invoice. But we are working hard to make this possible soon.
However, you can pay with the «Pay later» function from TWINT. This means you have 30 days until the amount is debited from your TWINT account. The billing process takes place via our payment partner TWINT.
How long does it take to receive my order?
It usually takes 2 to 3 working days for your order to arrive.
Can I return my order?
Yes, you can return your order within 30 days.